The item(s) is faulty, damaged or defective at the time of delivery.
The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 3 days of delivery by writing to support@boss.com or calling at +77-77-777-777-777, in case you want to raise a dispute. At BOSS, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
No product/item ordered online can be exchanged at any BOSS retail store. Replacement will be sent in case a defected/faulty/damaged item is shipped both domestically and internationally. You will be required to email photographic evidence of the defective item at support@boss.com, within 7 days of purchase before any claims can be processed.
We don’t offer cash refund instead you will be issued a coupon of same value valid for Online Store ONLY, which you can use to buy now or in future.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following.
Articles purchased on discount are not qualified for exchange though.
Exchange request is made outside the specified time frame.
